Refund policy

At Chaayam Co, we value your trust and strive to ensure complete satisfaction with every purchase. Each saree is carefully inspected, packed, and shipped to maintain the highest standards of quality and authenticity.

1. Order Cancellations

Once an order has been placed and payment is completed, it cannot be cancelled under any circumstances. We encourage customers to review all order details, fabric types, and delivery addresses carefully before confirming payment.

2. Return Policy

We follow a strict No Return Policy due to the delicate and handcrafted nature of our products. Returns or exchanges will not be accepted for reasons such as:

  • Color, fabric, or design not meeting personal preference.

  • Slight variations in color due to digital photography or screen settings.

  • Change of mind after purchase.

The only exception is if the product received is physically damaged or defective. To qualify for a review:

  • Unboxing Video Required: You must provide a clear, unedited unboxing video showing the parcel being opened, the saree inside, and the specific damage.

  • The Order ID must be visible or mentioned in the message.

  • Contact us immediately upon delivery via WhatsApp at +91 8921047363 or email at chaayamcompany@gmail.com.

Our team will verify the claim and provide guidance on replacement eligibility.

3. Refund Policy

Refunds are not issued once an order is confirmed and processed. However, in verified cases of damaged or incorrect items where a replacement is unavailable, we may offer:

  • A replacement of the same or similar product.

  • A refund to the original payment method.

Please note: Shipping, handling, and transaction fees are non-refundable. Approved refunds will be processed within 7–10 business days after verification.

4. Contact Information

For any issues related to returns, damages, or product concerns, please contact:

  • 📧 Email: chaayamcompany@gmail.com

  • 📞 WhatsApp: +91 8921047363

  • 🌐 Website: https://www.chaayamco.com